Question 1

What is Clarusto Logistics?

Accepted Answer

Clarusto Logistics is a UK-based freight forwarding and supply chain company, part of Clarusto Group, providing air freight, sea freight, customs brokerage, and end-to-end logistics across 5 continents since 1992.

Question 2

How long does customs clearance take with Clarusto?

Accepted Answer

Standard UK import customs clearance typically completes within 24–48 hours when documentation is accurate. Complex or inspection-held shipments may take 3–5 business days.

Question 3

What are typical international transit times?

Accepted Answer

Air freight: 1–5 days door-to-door on major lanes. Sea freight (FCL): 14–35 days depending on origin port. Last-mile UK delivery: 1–2 business days after customs release.

Question 4

Which regions does Clarusto Logistics serve?

Accepted Answer

Clarusto operates globally with offices in the UK, Saudi Arabia, UAE, Germany, India, and China — covering Europe, Middle East, Asia-Pacific, and transatlantic trade lanes.

Question 5

What is Clarusto Logistics on-time delivery rate?

Accepted Answer

Clarusto targets a 98% on-time delivery rate across managed supply chain programmes, with real-time milestone tracking from origin pickup to final delivery.

Question 6

What freight services does Clarusto offer?

Accepted Answer

Air freight, sea freight, land transport, customs brokerage, customs clearance, warehousing, supply chain management, last-mile delivery, and project cargo handling.

Question 7

How do I choose between air and sea freight?

Accepted Answer

Choose air for urgent or high-value shipments (1–5 days). Choose sea for cost-efficient bulk cargo (2–6 weeks). Clarusto can advise on FCL vs LCL based on volume and budget.

Question 8

Does Clarusto handle customs documentation?

Accepted Answer

Yes. Clarusto prepares commercial invoices, packing lists, HS codes, and CDS declarations for UK imports and exports, reducing border delays and compliance risk.

Question 9

What information should I provide for a freight quote?

Accepted Answer

Share the origin, destination, cargo dimensions, weight, commodity type, preferred transport mode, delivery deadline, and any customs or handling requirements. Photos, packing lists, and commercial invoices help speed up the quote.

Question 10

Can Clarusto support urgent or time-critical shipments?

Accepted Answer

Yes. Clarusto can arrange priority air freight, express road moves, and coordinated customs support for urgent shipments, depending on cargo type, route availability, and documentation readiness.

Question 11

Does Clarusto provide shipment tracking updates?

Accepted Answer

Clarusto provides milestone visibility across pickup, international transit, customs clearance, and final delivery so teams can plan around shipment status and exceptions.

Question 12

Can Clarusto manage both imports and exports?

Accepted Answer

Yes. Clarusto supports UK imports and exports with freight forwarding, customs brokerage, documentation checks, and delivery coordination across air, sea, and road transport.